Narrated by William H. Whyte in 1980.
Classic, and strangely familiar if you work in product, or skateboard.
Narrated by William H. Whyte in 1980.
Classic, and strangely familiar if you work in product, or skateboard.
It’s generally considered pretty risky to rewrite, redesign, rebuild, rebrand and relaunch a service that’s just started to take off among users, but it’s working out nicely at Wanelo. And we like it dangerous.
Wanelo‘s got a new look (big up: @ednacional), new backend (Ruby, PostgreSQL, Solr, Redis), new frontend (Haml, SCSS, CoffeeScript, Gibson-Regular), new bookmarklet (@jicksta, @paulhenry), new infrastructure, new process, new metrics, new team, new gifs, new features (like inline editing of products you post), new pages, new following feed, new feed feeds, new URLs, new office, new officemates, new mystical courtyard with hummingbird guides, new admin tools, new rules, new mission, new books, new members, new stores, new bikes, new energy and new shoes.
It’s so fresh, clean, modern and pure in intention, and so full of potential right now, it can make you fall in love.
Newer hotness now shipping daily, and I can’t wait to be able to talk about the next few things in the queue.
I live here now, between the Golden Gate Bridge and Telegraph Hill.
There are a lot of really awesome and well-made things being sold by creative businesses these days. Things you do not know you want until you see them, because you did not know they existed and wouldn’t have thought to search for them. Things that enrich your life because they have meaning for you (you discovered it!) and are special or rare.
There are a lot of great platforms for selling these things: Etsy, Shopify, Big Cartel, Goodsie, Gumroad. But generating demand for these things, and helping them get discovered, is a distinct problem on which I don’t think we’ve made a great deal of headway yet. Sellers and retailers are still shouting, or advertising, at people to buy their stuff, inefficiently. The best ones are telling stories and engaging people in conversations, but it takes a lot of work to gain traction. It also takes a lot of money and effort to build brands the traditional way. So a lot of awesome things are being lovingly made and never seen or sold.
Turns out seller-focused platforms may not be in the best position to attack this problem. It may not make a lot of business sense to try. When sellers are your primary customers, you must focus on their needs and keep them happy. Sometimes things that are best for buyer discovery do not make sellers happy. Sellers would not be happy to see other sellers’ items on their website, for example, or on listing pages that they paid for. Understandably so. Whether or not such a thing leads to more sales and more customers is inconsequential. If sellers aren’t happy, they won’t list items on your service.
A website from an individual seller, whether that seller is an independent designer or Macy’s, is never going to be wholly aligned with the interests of buyers. It’s naturally biased, and limited. And from the seller perspective, visitors will be hard to come by unless you’ve done the hard work of building up an engaged following, in addition to all the other hard work.
Amazon is focused on buyers, and will show you things from lots of different sellers, but Amazon is optimized for convenience, and for buying things you have already decided you want. Amazon is not focused on discovery.
I’ve been thinking that maybe what this world needs are seller-focused platforms optimized for selling, and buyer-focused platforms optimized for discovery.
A buyer-focused platform optimized for discovery puts buyer happiness first, and buyers in control. It’s a place where buyers help other buyers discover things, and puts the right buyers in touch with the right sellers. It’s a place where demand for unique items is generated and aggregated, and creative makers of things benefit.
I’m going to miss Etsy, and New York, and the astonishingly awesome people I’ve been lucky enough to work with these last few years. Etsy is deep in my bones. I see the next step as a natural continuation of that work. And I won’t be stranger :)
Yesterday my Prismatic feed, which has somehow transmuted my Twitter account data into an unbelievably compelling news source, led me to a post by Ian Schafer on Pinterest, via a tweet by Arpan Podduturi. I think 60% of the stories in my feed lately are about Pinterest, so that wasn’t a surprise, but this one got right to the point:
Here’s one hypothesis: Pinterest is half-shopping.
It’s the next best thing to accumulating items, but without the cost associated with actually buying them. It’s a locker where you store the things you want, the things you find interesting, the things you want people to know you’ve found — each of which is a major psychological driver in the process of retail therapy, without the cash (or credit) expenditure.
A recent Atlantic story, Can Pinterest and Svpply Help You *Reduce* Your Consumption?, makes a similar point:
Just as Megan Garber explained the endorphin hit we can get from adding a great story to our Instapaper queue, I have found that adding items to my Svpply page gives me a similarly pleasant rush of some pleasure-inducing chemicals. When I spot something online that I think has nice design, might be worth buying later or would make a good gift, I’ll happily click the Buy Later button in my browser to add it to my Svpply page. Once it is there, I am able to revisit the product later and decide if it is really something I want to buy. I have often removed something later that, in an earlier time, I may have actually bought, not realizing I didn’t actually like the design as much as I had thought or simply that I didn’t need it.
My first reaction: active pinners may indeed be “half-shopping,” and there’s some truth to the notion that curating images of things you think are cool can be almost as satisfying as owning them, but shopping is definitely happening in the midst of this activity—ask the people behind any retail or ecommerce site on the receiving end of Pinterest traffic.
I think Pinterest is actually pitching in to support an important shopping behavior that retail and ecommerce sites have historically been lacking in—the ability to collect and stash away items under consideration in a pleasurable way. And this is because ecommerce has historically been optimized for the kinds of items you don’t necessarily want to bask in—cameras, books, computers, electronics and known, branded items. Items you research before you buy, and items you search for on Amazon after you’ve decided you’re interested in buying them.
Step into the world of softer, “unknown items,” where you don’t really know what you want and are looking to be inspired—as with clothing, jewelry, artwork, furniture, housewares, vintage things, cool things that are fun to look at—and collecting and gaining validation for your discoveries becomes really important. This has always been the case, but is just beginning to be supported well online. These categories have traditionally been thought of as more female than the “ecommerce 1.0″ categories—cue stats about the gender makeup of the Etsy and Pinterest user bases—but they’re also increasingly urban male (see Svpply and Fancy).
You could even say “half-shopping” is the future of commerce on the web.
The book cuts through the noise of the commentary on all things social on the social web, pro and con, with simple facts. It makes a debate about the relevance of social influence on shopping behavior, for example, feel like a debate among fish about the existence of water.
Humans are social animals. Through the scientific method, we’ve managed to observe a few things about ourselves. We’ve learned that how we behave is learned from observing others. We are more influenced by the behavior of people in our group, and people we perceive to be like us. We may communicate infrequently with our many weak ties, but they are often better sources of information than the people in our inner circle.
One core premise of the book is that the amount of information accessible to us has been increasing dramatically, but our brains’ capacity for processing ideas and memory has not, so it’s natural to look for clues and guidance from other people online, as we’ve been doing offline for 10,000 years. The web has been catching up with how people naturally operate, as it gets “rebuilt around people.” Most of our decision-making happens in the nonconscious, emotional part of our brain, and it’s influenced by the behavior we observe among people in our group.
Facebook happens to make it easy to observe the behavior of people you’re connected to. It’s almost like the ticker on the right side of the screen on Facebook was designed for nonconscious observation of other people’s behavior. With open graph apps piping in the reading, listening and shopping behavior of people you’re connected to, you can start to see where this is going. It’s not that you’ll see your friends favoriting things and go and favorite or buy those things, but you’ll observe their behavior and get used to the idea of finding things to favorite yourself. Small requests for behavioral change are more effective than interrupting people with marketing messages. And behavioral change often leads to attitudinal change.
If you’re building something you want people to use, like a website, this stuff matters.
The only downside to the book, for me, is the acceptance of brands as they exist today as facts of life.
I recommend the ‘Further Reading’ section of each chapter in particular. Read it by your computer.
There is a lot of sharing and curating going on of objects that are available for sale somewhere. See Svpply, Fancy, Pinterest, large swaths of Tumblr, Polyvore, Delicious, Wanelo. Users of services like these are gaining followers and influence, expressing and discovering themselves, and having fun, but they aren’t benefiting financially from their curation. Some would say it would be a conflict of interest for them to do so, or would result in less compelling content. Or take the fun out of it. Or feel spammy.
The discouragement of self-promotion is one reason why Pinterest works so well, and why it’s often more compelling to follow someone’s favorites on Etsy than it is to follow the items they’re selling. When someone other than the seller says a thing is good, people listen. If a lot of people say a thing is good, even better. Especially if those people have influence. This is also a really simple way to think about the basis of PageRank.
It makes sense when you think about it. An endorsement from someone with nothing material to gain from the endorsement is more compelling and trustworthy than one from the person doing the selling, particularly if you know or admire the endorser. Someone constantly pushing what they’re selling is like someone who talks about him or herself all the time: boring, and suspect. Big brands have gradually figured this out as they learn how to talk to people on the internet.
So what if the people you followed for their good taste made money when you bought something they shared? Would it change your perception of their curation? I wonder if such a system would ultimately ruin good curation or further motivate it.
The closest thing I know of to this currently is ShopSense from ShopStyle. Its users are proprietors of fashion blogs and editorial properties—people who, for me anyway, don’t have nearly the authority and influence as the people I follow on Etsy and elsewhere. There must also be some interesting Amazon Associates sites out there.
The experience I’m thinking of though is more like what you get when you keep up with a really well-curated vintage shop on Etsy (there are many; see my favorites). The shop owner obviously has a financial incentive for their work, but is also just genuinely excited to share the discoveries they’ve made.
Etsy is not yet an official channel on ifttt (but is so ready), so I’m using my Etsy favorites RSS feed as a trigger. As for Wikipedia, for a long time now i’ve felt compelled to save articles I learn from and like in a Delicious account for lack of something better and the time to build it, as a sort of record of random learning, and Delicious is a channel available on ifttt.
Other channels I would love to see on ifttt: Simplenote (I broke up with the ifttt-supported Evernote for Simplenote earlier this year and have never looked back; they have a backroom API), Findings (API on GitHub), Pinterest and Quora (no official APIs yet) (what’s up, Palo Alto?).
This all arose from extended rumination on sharing, and what motivates people to share things they like online. There is a good Quora thread on why people share; every answer is worth reading. Deena Varshavskaya’s is the broadest and most succinct:
Sharing is a basic unit of socializing. Humans are social animals and socializing is at the foundation of who we are. When people approve, appreciate or relate to something we do or say, we feel good. This can be explained in evolutionary terms. Social validation means reduced risk and uncertainty. Life is all about managing risk and one way to reduce risk is to do things the same way as other people do it (i.e., a lot of people are statistically less likely to be wrong than a single person).
Sharing various aspects of ourselves gives us a chance to get validation (validation = reduced uncertainty) in our life choices.
Validation is really at the heart of it, and systems that facilitate validation—alerting you when someone out there likes something you posted—keep you motivated to continue sharing.
There’s also this slightly crazy presentation on discovery from a few years ago that I return to regularly and still find valuable. Basically, enabling discovery is about allowing people to:
Which is another way of saying discovery is about facilitating social validation.
The New Delicious tagline is “Discover Yourself!” Services that can get you hooked on doing that can help other people discover things that they never would have thought to search for—like everything I’ve ever favorited on Etsy, SoundCloud, Flickr, YouTube and Twitter.
Alternate filtering in effect for followers here on Etsy.
No official API yet, but that hasn’t stopped Kellan.
I collect screenshots of details I come across and like, on the desktop or phone, in an “inspiration” folder on Dropbox. But I haven’t found a good way to capture great onboarding flows yet other than blogging about them.
Here are two standouts that kind of smacked me in the face.
Stripe plops you inside the user’s dashboard and has you run a test charge with their payments API immediately. By using it, you see how simple it is. You use it as “Unsaved account.” You appear to be logged in with this unsaved account. You create a test payment by using it, which goes under ‘Recent payments’ in your dashboard. It’s your first payment. Look, you did that. Now enter an email address and password in step 2 and you have an account.
Codecademy gets you started by getting you started. You use the site by typing in a console in response to some friendly, conversational direction. You earn your first badge by making an error on purpose, as directed by the site. Then zoom through lesson 2 of 8. Feels good. As part of the third lesson, you end up providing Codecademy with your full name. It isn’t until you’ve completed this lesson that you’re asked to create an account to save “all the awesome progress you’ve made.” You need to do so to continue.
On Wikipedia, onboarding, “also known as organizational socialization, refers to the mechanism through which new employees acquire the necessary knowledge, skills and behaviors to become effective organizational members and insiders.” It makes a lot of sense that this term we use for getting new users involved with your site comes from the world of employment, when you think about it.